Update May 27: Samsung Behold II not Getting 2.x – Legal Action Being Considered
In a video orginaly released to youtube on November 7, 2009 but was since removed by samsung, Samsung promises Behold II owners that they will get upgraded to Android 2.x when it arrived. These same users are still sitting at 1.5. They have waited patiently as updates rolled out hoping they would be next. Well it turns out their patience may be in vain after all.
The response received by one owner when he inquired about the problem and then forced their hand was as such:
“Dear Matthew,
Thank you for your inquiry. The SGH-T939 will never qualify for the Android 2X update.
Your continued interest in Samsung products is appreciated.
Sincerely,
Technical Support”
Going through and looking at owners statements on their experience with Samsung in trying to get info on the upgrade, every answer appears to be the same, “no upgrade”. So when looking at Samsung’s promotional video for the Behold II, they specifically state that it will get the 2.x update. Enter the Galaxy S. It appears, this is speculation however, that the upgrade has been dropped to push Behold II users to upgrade to this phone. There isn’t whole lot unusual about this, however let’s look at the facts. In the first place the upgrade was “promised”, second of all the Behold II was only released in November of 2009. We are barely over one half of a year past the release date and they have already stopped supporting this phone with updates. To make matters worse, even if your phone is rooted you cant upgrade, because the devs don’t have all of the source code for the phone, thus they cant even develop a 2.1 ROM that you can run on the phone.
Now after the disappointment and frustration of buying a phone that was promised an update that will never come, owners are now looking for some type of compensation. Questions are being asked and this is the direction the questions are headed:
“Ok i want to know if Samsung really doesn’t give updates to the behold 2, what’s our options legally? They lied to us all and we paid more for this phone than many other android phones out there! im willing to take a stand cuz i can’t root and the whole reason i got this phone was the promises Samsung gave us in videos hyping this phone up;( so if anybody knows anything about law i want to know if strength in numbers and legal pressure would force them to put out an update to at least yesterday standard”
This truly is the question of the hour. These owners signed a two year contract, should they not be entitled to at least 18 months of support? Well, ethically, yes. Legally? Probably not. They created the phone and it appears to have been a failure for them. As a matter of ethics, it was their blunder they should have to live with it, not their customers. But in big business it isn’t about that it is about legality and profit. Unless it was in their contract that they would receive certain updates, for a certain period of time, then there is no legal action that could be taken, except maybe on a technicality. If the video that was release doesn’t have a disclaimer (it doesn’t appear to) then it could all come down to phraseology. How they said what they said about the phone could give grounds for compensation, or it could just as well be, as one owner put it, “a case of mileage may vary”.
It is becoming quite apparent even with all of the complaints by phone and email and even Twitter, that Samsung is set on ending support for this device. Owners will be left with another year of old fashioned Android before they can upgrade or even simply jump ship from T-Mobile, as it appears that they aren’t interested in helping their customers in this fight either.
One of the beauties of Android is that it is utterly customizable. However due to all of the customizations the manufacturers make, there is an unprecedented level of complexity added to the upgrade process. Everything must be updated to work on and take advantage of the latest version of Android before it can be released. I’m not against customization. However, if a manufacturer is going to customize the OS they need to realize they are taking responsibility to maintain these customizations and still provide timely updates to the latest versions as they are released. I have yet to find a user who would prefer to have their OEM customization over the latest update. These users would much prefer a stock ROM with the latest version. An idea….Make the customizations available to your customers as market downloads or as downloads from the Manufacturer’s website.
It does appear however that this debacle could wind up costing Samsung and even T-Mobile a lot of customers because of their lack of regard for their users in this situation. Can this be pursued legally? It remains to be seen. Should this have an impact on your decision to purchase a Samsung phone? Well we hope this is an isolated incident, but to borrow the colloquialism, “proceed with caution”.
If you have an opinion or are in the same situation as these owners you may want to check out what is happening among their ranks and possibly even join them. Hop on over here, here, and here and take a look at what is happening. And my sincere regret if you are one of the owners wishing for the update that is to never come.
Update May 25th: The Samsung/T-Mobile Behold II saga continues to progress. There is a serious movement to get Samsung to update their phone. If you haven’t already, you may want to consider signing this petition to not only help Behold II users, but also send a message to phone manufacturers as a whole that customers don’t appreciate being ripped off or feeling that they are being ripped off. (Thanks to the commenters who provided the petition link.)As it appears right now, Samsung is not only not paying attention they are also getting fed up with hearing from people about this (that is exactly what needs to happen). In an excerpt from a comment which can be found here , Samsung told basically told a user to stop contacting them. Here is the quote, “We value your time and would not impose further to ask that you contact us for these updates. We will keep your contact information on hand so that we can respond to you directly once we are able to offer additional information.” You can make your own determination, but that appears to be a leave us alone message. I encourage you to read the whole conversation however as it is enlightening. Samsung also appears to be throwing T-Mobile under the bus in this quote from another correspondent, “Thank you for your inquiry. The update for your device from 1.5 to 1.6 is not released and we don’t have a future release date for the 2.0 if you have additional questions about the update contact T-mobile. We appreciate your continued support of Samsung products.”
As has been noted Samsung certainly has taken down the video. No question about it they are feeling the pressure, as well they should. I say keep the pressure on them and T-Mobile should also realize that if they aren’t willing to help their customers that they are in danger of being hurt in this as well.
The video was captured by Samsung Behold II owner and is now available here.
I will continue to update this article as things progress.
Update May 27th: The word is now official. Samsung has said if you have a Behold II the highest you will be able to upgrade will be Android 1.6. The Official Tweet from Samsung Mobile USA is below.
And where does the link take you? Well, to the comment below.
So when did the phone become impossible to upgrade past 1.6? I think we are seeing more smoke.
How far are the Behold II owners going to take this? It remains to be seen, but I believe they have the backing of the android community. This could just be the beginning.
We will continue to follow this story and see how it plays out so stay tuned for the latest.
Category: General, Manufacturers, Phones, Software
above is correct still on 1.5!!!! samsung is making a huge mistake going back on their word!
Petition Link for those that are Asking about it… http://androidforums.com/790577-post1.html
Well Sadly I had bought mine at a Price of $427 as I was told 2.* was Coming to the Phone… Day's before I was Told that 2.* would not be support I traded a Motorola Cliq for another Phone ( That is Getting 2.1 )… So at this Point, I feel Very Be-trade. Also, After hearing this News & Dealing with Problems & Nightmare of getting my brand New Blue-Ray player Fixed & Replaced ( Wouldn't play New Movies & Said needed Firmware update? ) that My in-law's had bought me & my Wife, Support is Lacking & I feel at this point in time, I'll likely never buy another Samsung Product!
Well Sadly I had bought mine at a Price of $427 as I was told 2.* was Coming to the Phone… Day’s before I was Told that 2.* would not be support I traded a Motorola Cliq for another Phone ( That is Getting 2.1 )… So at this Point, I feel Very Be-trade. Also, After hearing this News & Dealing with Problems & Nightmare of getting my brand New Blue-Ray player Fixed & Replaced ( Wouldn’t play New Movies & Said needed Firmware update? ) that My in-law’s had bought me & my Wife, Support is Lacking & I feel at this point in time, I’ll likely never buy another Samsung Product!
Actually, Behold 2 users are still sitting at 1.5
1.6 is only available through custom ROMs (big thanks to BH_MAN)
Actually, Behold 2 users are still sitting at 1.5
1.6 is only available through custom ROMs (big thanks to BH_MAN)
actually stock is still at 1.5
actually stock is still at 1.5
To Sign the Petition to Help Make Samsung Keep there Word – http://www.ipetitions.com/petition/behold2/
$499 with the promise of the 2.x upgrade. Forget Samsucks.
$499 with the promise of the 2.x upgrade. Forget Samsucks.
above is correct still on 1.5!!!! samsung is making a huge mistake going back on their word!
yes….still at 1.5
yes….still at 1.5
Petition Link for those that are Asking about it… http://androidforums.com/790577-post1.html
people dont buy samsung products, I know how frustrating it can be waiting for these updates that's why I got the nexus 1, (rooted) and just as i planned my phone gets the first updates…. Im already running froyo 2.2…. I love HTC, eff the rest
people dont buy samsung products, I know how frustrating it can be waiting for these updates that’s why I got the nexus 1, (rooted) and just as i planned my phone gets the first updates…. Im already running froyo 2.2…. I love HTC, eff the rest
ya what they said….
ya what they said….
Yes you guys are correct. I should have been more clear. The highest you can go is 1.6.
Yes you guys are correct. I should have been more clear. The highest you can go is 1.6.
And even that's not stock
And even that’s not stock
To Sign the Petition to Help Make Samsung Keep there Word – http://www.ipetitions.com/petition/behold2/
1.6 is so much better than 1.5 I remember getting the 1.6 " cupcake" update on my g1 it was awesome…. At least there is navigation and the new market, but now folks its the 2.2 with flash 10.1 so awesome
1.6 is so much better than 1.5 I remember getting the 1.6 ” cupcake” update on my g1 it was awesome…. At least there is navigation and the new market, but now folks its the 2.2 with flash 10.1 so awesome
SAMSUNG better do one of the following:
1. Release 2.x for the Behold II
- or -
2. Release all the Source Code & Proprietary bits for the Behold II, so the community can support 2.x on the phone.
SAMSUNG better do one of the following:
1. Release 2.x for the Behold II
- or -
2. Release all the Source Code & Proprietary bits for the Behold II, so the community can support 2.x on the phone.
The article heading really should be revised to read Android 1.5, since the Android 1.6 update hasn't been issued yet either.
That's right, these phone only have 1.5 OS!
The article heading really should be revised to read Android 1.5, since the Android 1.6 update hasn’t been issued yet either.
That’s right, these phone only have 1.5 OS!
Follow the on-going adventures as Behold_II_Man has to go up against the likes of thyPhone and ReallyDarkBerry, all the while his real nemesis Sam Sung and his evil henchman, Mark Eting-Hype plot to keep E-Clair and Fro-Yo from the public.
Follow the on-going adventures as Behold_II_Man has to go up against the likes of thyPhone and ReallyDarkBerry, all the while his real nemesis Sam Sung and his evil henchman, Mark Eting-Hype plot to keep E-Clair and Fro-Yo from the public.
Here is the Video they Removed!!!!!!
http://www.4shared.com/video/h2yo4y2j/Samsung_Beh…
Well it seems Samsung is trying to cover it up, they took down the video.
This video is no longer available due to a copyright claim by Samsung Telecommunications America, LLC.
If anyone does have a copy of this video please let us know.
Well it seems Samsung is trying to cover it up, they took down the video.
This video is no longer available due to a copyright claim by Samsung Telecommunications America, LLC.
If anyone does have a copy of this video please let us know.
Wow!! Just Wow!! Nice to See Samsung Going out of there way to Back track on all the Paying Customers….
-1 @Samsung
Just lost a Faithful Buyer of 7 years Running!!
Wow!! Just Wow!! Nice to See Samsung Going out of there way to Back track on all the Paying Customers….
-1 @Samsung
Just lost a Faithful Buyer of 7 years Running!!
Here is the Video they Removed!!!!!!
http://www.4shared.com/video/h2yo4y2j/Samsung_Beh…
Or go to youtube and type: Getting Screwed by Samsung
Or go to youtube and type: Getting Screwed by Samsung
I've been thinking about this a lot and I reckon manufacturers are messing with customisation the wrong way. Rather than build their customer home screen experience into the ROM, they need to have it preinstalled as a home screen REPLACEMENT that comes preinstalled!
This means several things:
1) OS updates are easier because the ROM is stock google experience
2) Roll out custom Homescreen updates via the Market (target device only?)
So what the android community needs to start pushing is for carriers to create custom apps for their handsets that extend the stock ROMS!
I’ve been thinking about this a lot and I reckon manufacturers are messing with customisation the wrong way. Rather than build their customer home screen experience into the ROM, they need to have it preinstalled as a home screen REPLACEMENT that comes preinstalled!
This means several things:
1) OS updates are easier because the ROM is stock google experience
2) Roll out custom Homescreen updates via the Market (target device only?)
So what the android community needs to start pushing is for carriers to create custom apps for their handsets that extend the stock ROMS!
[...] For more background and to sign the community petition, head over to AndroidHeadlines. [...]
[...] | Android Headlines | Email this | Comments View full post on android Android, Behold, [...]
[...] | Android Headlines | Email [...]
[...] Thu, 27 May 2010 08:33:00 EDT. Please see our terms for use of feeds.Permalink | Android Headlines | Email this | Comments none Leave a commentCommentsLeave a Reply Kliknij [...]
[...] > Android Headlines Categories: Operating Systems, Smartphones, Tech Disappointments Tags: Android, behold II, [...]
[...] | Android Headlines | Email this | Comments Source // [...]
The new cell phone reality has not set in for some phone manufactures. They are operating on an old system were "dumb" phones never needed a serious firmware update.
The new cell phone reality has not set in for some phone manufactures. They are operating on an old system were “dumb” phones never needed a serious firmware update.
[...] | Android Headlines | Email this | Comments View full post on [...]
[...] | Android Headlines | Email [...]
[...] Thu, 27 May 2010 08:33:00 EDT. Please see our terms for use of feeds.Permalink | Android Headlines | Email this | CommentsVisit link: Samsung Behold II fails to fulfill Android [...]
[...] | Android Headlines | Email [...]
[...] | Android Headlines | Email this | Comments SHARE IT [...]
[...] | Android Headlines | Email this | Comments Vladislav [...]
[...] the way up to 2.2 – the Behold II has been stuck on 1.5 since the phone’s release. And according to Samsung technical support, it’ll stay stuck there forever: “Dear Matthew, Thank you [...]
[...] II owners are understandably upset and some are considering legal action if something is not done. Customers are also demanding an upgrade on the official T-Mobile forums [...]
[...] II owners are understandably upset and some are considering legal action if something is not done. Customers are also demanding an upgrade on the official T-Mobile forums [...]
[...] II owners are understandably upset and some are considering legal action if something is not done. Customers are also demanding an upgrade on the official T-Mobile forums [...]
[...] | Android Headlines | Email this | Comments Related Posts:Samsung Moment gets Android 2.1 update [...]
Do you know that the Behold2 makes up to 12 skips as you throw it across a large swimming pool or lake?
My Blu Ray player only skipped 3 times.
I will never buy another samsuck product!
Do you know that the Behold2 makes up to 12 skips as you throw it across a large swimming pool or lake?
My Blu Ray player only skipped 3 times.
I will never buy another samsuck product!
New one Posted, My 4shared has Reached it's limit on View's
http://www.youtube.com/watch?v=rksSeDkZ7Mc
[...] | Android Headlines | Email [...]
[...] | Android Headlines | Email this | Comments ที่มา :: [...]
New one Posted, My 4shared has Reached it's limit on View's
http://www.youtube.com/watch?v=rksSeDkZ7Mc
[...] today a protest started with petitions and promises of forming a lawsuit if Samsung does not make good on its [...]
Hello Behold II Owners
I am the editor at Androidheadlines.com,i just wanted to stop by and show my support for you all.I understand your situation and have lived it as well. Just because Samsung says 1.6 and that's it, you do need to keep applying pressure.You are their customers and the threat of unhappy customers is not something t-mobile wants and with enough pressure they will have to right this wrong.
My own personal experience came from almost the exactly same situation.I owned a Rogers HTC dream that was and still stuck at 1.5 OS.Customers became unhappy and applied pressure to Rogers and HTC.They said they would not update it and we continued with the pressure till finally Rogers understood how many unhappy customers it had and offered a limited time upgrade to the HTC Magic.Story does not end their, the HTC magic had only 1.5 as well and we kept the fight up and finally got Rogers and HTC to agree to upgrade the Magic to 2.1 OS.We have not received that 2.1 update as of yet but we plan to keep them to their word.
In my mind this is more about principal then the update.If companies think they can get away with this behavior now then this will become the norm.
I am willing to stand behind the owners of the Samsung Behold II and give them our sites full resources to keep applying pressure to Samsung and T-Mobile till a satisfactory resolution for Behold II owners is made.I wish you all the best of luck and to keep up the fight,you will win in the end!!
Chris Y
Editor
androidheadlines.com
Hello Behold II Owners
I am the editor at Androidheadlines.com,i just wanted to stop by and show my support for you all.I understand your situation and have lived it as well. Just because Samsung says 1.6 and that’s it, you do need to keep applying pressure.You are their customers and the threat of unhappy customers is not something t-mobile wants and with enough pressure they will have to right this wrong.
My own personal experience came from almost the exactly same situation.I owned a Rogers HTC dream that was and still stuck at 1.5 OS.Customers became unhappy and applied pressure to Rogers and HTC.They said they would not update it and we continued with the pressure till finally Rogers understood how many unhappy customers it had and offered a limited time upgrade to the HTC Magic.Story does not end their, the HTC magic had only 1.5 as well and we kept the fight up and finally got Rogers and HTC to agree to upgrade the Magic to 2.1 OS.We have not received that 2.1 update as of yet but we plan to keep them to their word.
In my mind this is more about principal then the update.If companies think they can get away with this behavior now then this will become the norm.
I am willing to stand behind the owners of the Samsung Behold II and give them our sites full resources to keep applying pressure to Samsung and T-Mobile till a satisfactory resolution for Behold II owners is made.I wish you all the best of luck and to keep up the fight,you will win in the end!!
Chris Y
Editor
androidheadlines.com
[...] Source 1, 2|Via [...]
[...] AndroidHeadlines Categories: Operating Systems, Smartphones, Tech Disappointments Tags: android 1.6, android 2.x, behold II, cupcake, eclair, lawsuit, lie, Samsung, shady, upgrade [...]
My husband and I both bought the behold 2. Contact and $500 Christmas bonus cash down the drain. If Samsung doesn't change their mind and get away with not giving us the update they mention in the promo video. Moving to Verizon and getting a droid is definitely looking like its on top of the the todo list. Seriously is a monkey that pisses in its mouth running Samsung? And shame on Tmobile for not backing up their behold 2 buyers. WTF is wrong with them?
My husband and I both bought the behold 2. Contact and $500 Christmas bonus cash down the drain. If Samsung doesn’t change their mind and get away with not giving us the update they mention in the promo video. Moving to Verizon and getting a droid is definitely looking like its on top of the the todo list. Seriously is a monkey that pisses in its mouth running Samsung? And shame on Tmobile for not backing up their behold 2 buyers. WTF is wrong with them?
[...] II owners are understandably upset and some are considering legal action if something is not done. Customers are also demanding an upgrade on the official T-Mobile forums [...]
[...] II owners are understandably upset and some are considering legal action if something is not done. Customers are also demanding an upgrade on the official T-Mobile forums [...]
[...] [...]
Google stated that Froyo was built with slower processors in mind. Maybe the folks at this post can help some of you Behold users get 2.2 on your phones.
http://phandroid.com/2010/05/21/froyo-technically…
Good luck.
Google stated that Froyo was built with slower processors in mind. Maybe the folks at this post can help some of you Behold users get 2.2 on your phones.
http://phandroid.com/2010/05/21/froyo-technically…
Good luck.
[...] pan out as usual. The disgruntled Behold II owners started a petition and they are even threatening legal action. That sounds awfully familiar. Maybe they’ll write a report next, who [...]
[...] Source 1, 2|Via [...]
[...] Source 1, 2|Via [...]
[...] Samsung Not Responding to Users Questions?June 1st, 2010 by qicktechnews.comIn a story published a couple of weeks ago we saw Samsung back away from their word on an update for the Behold II to Android 2.x. There has [...]
[...] products instead of you waiting and wondering if your device will ever receive one, hence the Samsung Behold II debacle. It will make life a lot easier for development of newer applications. Â With one year before the [...]
[...] the hardware, and even when they do promise an update, sometimes they decide not to deliver (see Samsung and the Behold II). There is no guarantee your phone will ever get an official update. Some people will say the [...]
[...] Suit for 2.0) Am 27 Mai is t die Blase geplatzt und Samsung sagt jetzt es wird nie 2.0 geben (Update May 27: Samsung Behold II not Getting 2.x – Legal Action Being Considered | Androidhead…). Ich meine dass ist Betrug – Samsung regiert gar nicht auf email [...]
[...] Update May 27: Samsung Behold II not Getting 2.x – Legal Action Being Considered | Androidhead… Lol dont worry its coming… Just going to take a little time and they make nowhere near as many devices as HTC.. Their support should be better given the amount of phones they release but its not… [...]
[...] Update May 27: Samsung Behold II not Getting 2.x – Legal Action Being Considered | Androidhead… Lol dont worry its coming lol… Just going to take a little time and they make nowhere near as many devices as HTC.. Their support should be better given the amount of phones they release but its not… That is all… Last edited by youngzayiles; 08-02-2010 at 06:26 PM. [...]
And even that’s not stock
I wrote this about two months ago… http://thealteredrealm.tumblr.com/post/681277722/…
Turns out I might've been right
Dont know if anyone else has been trying to talk with tmobile or not, but last week they finally called me back after i had emailed their executive department, and gave me the choice of a replacement phone. I went with the vibrant, but anything out there that tmobile has you are allowed to choose from…
new phone should be here tomorrow…
Could you share some more info about it? I talked to a whole lot of people and I got nowhere with anyone.
how did you do this …..there still trying to sale this phone to other people and its still priced 300!!+ dollars!!!!!!!!….WTF…can you help with this ..?
look if everybody calmz down and doez sum research….u would notice that the G1 can get a 2.x update…..so how cum the BH2 cant? when itz way more up to date than da very 1st andriod phone…..it dont make sense
[...] Source 1, 2|Via [...]
[...] | Android Headlines | Email [...]
anybody know how to join a lawsuit against samsung for the behold 2?
[...] The Samsung Galaxy S line of phones has been upgraded to Android 2.2 in most other countries, and we have wondered why there is still a delay in the United States. Â Galaxy S phones began to be released in June, 2010, and a Froyo update was promised during the launch event. Â None of the Galaxy S line sold by the four major US carriers have been updated, and while they have been promised, no firm dates have been given. Â Equivalent phones sold in Canada, however, have had their updates announced. Â And it’s not like Samsung doesn’t already have a reputation for this sort of thing; remember the Behold II? [...]
[...] with the Nexus One in January of 2010. Samsung’s history with upgrading has always been shaky but it has been shaky with sub-par devices. The Galaxy S was Samsung’s first major play in [...]
[...] Eclair at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] [...]
[...] Eclair at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] Eclair at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind – and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] Eclair at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind – and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind – and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]
[...] at least. But at launch the phone was already two major versions behind — and then Samsung decided not to do the update after all, and it fell three major OS versions behind. Every one ever sold is still under contract [...]